Refund and Returns Policy
This Agreement was last modified on 1st September2021
Returns and Exchanges
Thank you for your purchase. Refunds for change of mind will not be accepted. However, if you find any malfunction or faults with your purchased product, you may return it to us for a warranty claim. Please see below for more information on our return policy.
Exchange Process
To return an item, please email customer service at [email protected] or Call Us On 0777 272 373. We will guide you on how to make your returns. If you are returning via courier service, Place the item securely in its Original packaging with MyMemory.lk issued Invoice, and mail your return to the following address:
MyMemory.lk
23/32,Oluganthota,Balangoda,70100,Sri Lanka
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process the warranty claim. Please allow at least Twenty one (14) days from the date of return of your item to process the claim.
Exceptions
The following items cannot be returned or exchanged:
- All Non-warranty Products
For defective or damaged products, please contact us at the customer service number below.
Contact Us
If you have any questions concerning our return policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://mymemory.lk/contact-us/
- By phone number: 0777 272 373
